Riverview Vets

Hospital Policies

• 1. Appointment Policy
• 2. Payment Options
• 3. Patient Arrival Policy
• Terms and Conditions

1. Appointment Policy

We operate primarily by appointment; however in an effort to assist our clients and patients we do make every effort to accommodate walk-ins. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, drop-off appointments are also available. A drop off means you could bring your pet in to the hospital in the morning and leave him/her with us for a few of hours. Usually we will ask you to admit your pet early in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Appointment Policy

Patients are seen by appointment only. If you have an emergency during regular business hours, please call the hospital at 023-8841503

Cancelations

We work hard to see our appointments in a prompt and timely manner. If you need to change or cancel your appointment, please call us at 023-8841503. We request the courtesy of at least 48 hours notice for cancellations so that we may schedule another patient in your place.

We encourage scheduling annual healthy pet exams 3 weeks in advance. This allows us to accommodate urgent care patients.

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2. Payment Options

Services Payable

All services payable upon completion or discharge of patient. We accept Cash, Personal checks, Traveler's checks, Visa, MasterCard, "Care Credit," and Pet Insurance.

Care Finance Plan

Care Finance Plan is an extended payment program that offers low monthly payments, and is a great way to provide quality care at a low interest rate. To find out more about the Care Credit program.

Veterinary Pet Insurance "VPI"

Need to put info from Irish Pet Insurers here. For example Allianz

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3. Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

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